Design and Implementation of an Online System for Domestic Flight Customer Information Management System
Design and Implementation of an Online System for Domestic Flight Customer Information Management System – LITERATURE REVIEW
Over the years that the Airline industry has been in existence, there have been a lot of challenges that surround them among which are cutting costs, managing fluctuating demand, keeping up with tight quality requirements while trying to maintain superior services and satisfy the needs of various customer groups. Customer satisfaction has been very poor for decades now which the American Customer Satisfaction Index testifies to it that the airline industry scores lowest out of 47 other industries.
This doesn’t stop the aviation industry from expanding because it is seen that a lot of airlines are coming up. The passengers need to book for their flight tickets. The manual method of going to their local offices to book for their flight ticket is becoming obsolete and tasking. Flight schedule information needs to be publicized to passengers. Hence there is a need for a wide range of publicity and enabling direct information passage to the public. The manual and the poorly automated system lacks immediate response to aerospace managers and other operators’ needs due to the bureaucratic nature of the system.
Furthermore, the non-computerized system consumes a lot of stationaries like writing papers and is very cumbersome to operate which is why there is a need for a forward-looking, immediate response to domestic flight customer information management system and that’s what the project intends to attend.
The Project as well intends to provide guidance and assistance to management in planning, developing and implementing the technical infrastructure necessary to compete in today’s aerospace industrial climate likewise to build an online system for domestic flight customer information management systems.
On a final note, The project work will cover all aspects of flight schedule, customer complaint, flight tariff information, maintenance report, and airline operators’ information.